ServiceNow Platform Architect

ServiceNow Platform Architect

We are seeking a highly skilled ServiceNow Platform Architect to join our team. As a modern technology company, we surround our technologists with interesting challenges, innovative minds, and emerging technologies.

This role demands a high degree of functional and architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT—across lines of business, strategy, and transformation.

Key Responsibilities:

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets.

Requirements:

• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.