ServiceNow/CMDB Architect or Lead

Position: ServiceNow/CMDB Architect or Lead

Location: Buffalo, NY- Remote Duration: 6+ Months Overview:

We are seeking a highly skilled CMDB Architect to lead the design and implementation of a robust Configuration Management Database (CMDB) using ServiceNow for a hospital system. Key Responsibilities:

• Architect the CMDB structure, including CI classes, relationships, and attributes, tailored to the hospital system's requirements.
• Define and implement a scalable CMDB model in ServiceNow, ensuring alignment with ITIL best practices.
• Collaborate with stakeholders to identify critical CIs, attributes, and dependencies, including biomedical equipment, IT infrastructure, and applications.
• Develop detailed technical and process documentation for the CMDB implementation. Integration and Data Management:
• Integrate ServiceNow CMDB with existing tools (e.g., discovery tools, asset management systems, biomedical databases).
• Define data sources and ensure accurate migration of asset and configuration data into the CMDB.
• Establish data reconciliation processes to maintain CMDB integrity and prevent duplication.
• Collaborate with IT and clinical teams to integrate the CMDB with hospital systems such as EHRs, PACS, and monitoring tools. Governance and Compliance:
• Design and implement governance policies to maintain CMDB data quality and integrity.
• Ensure compliance with healthcare regulations (e.g., HIPAA, HITECH) and hospital-specific security standards.
• Define access controls and audit trails for sensitive data stored in the CMDB. Stakeholder Collaboration and Training:
• Work closely with IT, clinical engineering, and operations teams to gather requirements and align CMDB capabilities with organizational goals.
• Provide training and support to internal teams for effective use and maintenance of the CMDB.
• Act as the primary liaison between hospital leadership and technical teams for CMDB-related initiatives. Reporting and Optimization:
• Develop and maintain ServiceNow dashboards and reports for CMDB metrics, such as data accuracy and CI relationships.
• Continuously evaluate the CMDB's performance and implement improvements to enhance operational efficiency.
• Ensure the CMDB supports ITSM processes, such as incident, problem, and change management.