ServiceNow Expert

Job Title: ServiceNow Expert

We are seeking an accomplished Senior ServiceNow Developer to join our team. About the Role:

This is a dynamic opportunity for a skilled developer to operate, maintain, and administer existing network and systems architectures using ServiceNow. The ideal candidate will have in-depth knowledge of ServiceNow development and experience with configuration management databases.

The selected candidate will be responsible for overseeing release management, upgrades, patches, change packages (enhancements/fixes), and problem reports. They will also monitor, maintain, and report on performance to ensure optimal operation. Additionally, they will conduct performance tuning, troubleshooting, root cause analysis, and benchmarking following established procedures. Key Responsibilities:

• Operation and Maintenance: Manage release management, upgrades, patches, change packages, and problem reports.
• Network and Systems Performance: Monitor and maintain performance to ensure optimal operation.
• Performance Tuning and Troubleshooting: Conduct performance tuning, troubleshooting, root cause analysis, and benchmarking.
• Network Administration: Manage firewalls, tools, Web Proxy services, create network diagrams, and administration documentation.
• Support Services: Provide enterprise firewall management, application engineering, incident management, governance risk compliance engineering, and packet capture management engineering. Required Skills and Qualifications:
• ServiceNow Certified Developer or Admin: Hold a valid certification in ServiceNow development or administration.
• Applicable Experience: Possess at least 8 years of relevant work experience, which can be a combination of degree and work history.
• Data-Centric Operations Environment: Have recent experience working in a data-centric operations environment utilizing commercial tools for actionable insights and situational awareness.
• Configuration Management Database (CMDB): Have experience with CMDB.