ServiceNow System Administrator

We help solve difficult business, IT and analytic problems by addressing the whole problem - not just the symptoms. We use interdisciplinary approaches that are both practical and innovative to provide a fresh alternative to ordinary consulting firms. Job Description

The ServiceNow System Administrator will be responsible for day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role involves managing instances, implementing enhancements, and ensuring stability and reliability.

• Perform day-to-day administration, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
• Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement enhancements, updates, and upgrades to the ServiceNow platform.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
• Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
• Work with business stakeholders to gather requirements and implement solutions.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Ensure data integrity and security within the ServiceNow platform.
• Collaborate with other IT teams to integrate ServiceNow with other systems and tools.

We offer tailored approaches and small, highly skilled teams to meet client needs. Our focus is to understand your goals, risk, and challenges to tailor advice and solutions that address immediate problems and equip your organization for long-term success.