Horizontal Talent is hiring: ServiceNow User Experience Lead in Minneapolis

Job Description:

We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles.

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
• Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
• Iterate on designs based on user feedback, analytics, and testing results
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices. Requirements:
• Experience working with ServiceNow and Agile Methodology
• Strong understanding of UX design principles and best practices
• Ability to communicate effectively with cross-functional teams
• Proficiency in design tools such as Sketch, Figma, or Adobe XD