Principal Service Management Consultant

Job Description

As a Principal Service Management Consultant, you will be responsible for designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs. You will also design, develop, test, analyze, create, and modify Performance Analytics reports and dashboards.

• Interact with Engagement Teams to collect and translate technical report requirements
• Participate in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs
• Provide guidance and insight regarding industry best practices and recommendations
• Define process and technical requirements to support design
• Use computer software programs to create graphs and charts that illustrate performance trends
• Analyze and implement technical report requirements as defined
• Provide application ServiceNow/PA development services and technical support
• Design, code, test, debug, document, implement, and maintain ServiceNow/PA software applications, dashboards, and reports Required Skills
• ServiceNow Certified Systems Administration (CSA) certification
• ServiceNow Performance Analytics Certification
• 1+ years' experience developing on the ServiceNow platform
• ITIL V4 Foundation or above (or willingness to obtain it)
• 2+ years experience solutioning/developing business intelligence solutions
• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Experience in HTML, CSS, Javascript, AJAX, integrating to multiple data sources used to populate ServiceNow modules
• Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc Desired Skills
• Able to work independently and demonstrate initiative through pro-active behavior
• Participates in and/or leads diagnosis and fixing of problems within area of expertise
• Identifies and fixes the root cause rather than just symptoms
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions