Sr. Technical Consultant

Sr. Technical Consultant, Core Business Transformation Solutions

The Role

• A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes.
• This role involves optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. You will support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains.
• You will advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• You will lead customer design workshops focused on ServiceNow Platform and Solution technology. You will guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• You will draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• You will provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• You will lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• You will be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• You will develop required integration components (SSO, LDAP, etc.) with multiple systems.
• You will develop required portal components.
• You will prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• You will juggle multiple and complex projects/initiatives.
• You will promote continuous improvement practices for delivery/engagement materials.
• You will support specific sales activities when required.
• You will provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• You will travel up to 50% annually, driven by customer needs and internal meetings.

Qualifications

• To be successful in this role, you need at least 3+ years of configuring/developing ServiceNow.
• You have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• You hold ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Accreditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths).
• You have at least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals.
• You have demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems.
• You have experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
• You have a strong understanding of leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.
• You have strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• You are a proven team player and team builder.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.