ServiceNow Business Process Expert

Business Analyst for ServiceNow

We are seeking a highly motivated Business Analyst to join our organization. The ideal candidate will act as a key liaison between stakeholders and the technical team, gathering and documenting requirements across various IT, HR, and Security Incident Response modules. Key Responsibilities

• Gathering and documenting requirements from stakeholders through workshops, interviews, and process analysis.
• Developing clear and concise user stories with detailed acceptance criteria in collaboration with stakeholders and the development team.
• Facilitating agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to ensure alignment with strategic goals.
• Collaborating with ServiceNow developers to design feasible solutions that meet business needs and align with platform best practices.
• Maintaining comprehensive documentation of business processes, requirements, and delivered solutions. Qualifications
• 3-5 years of experience as a Business Analyst, preferably with hands-on ServiceNow experience focusing on ITSM, HR, and SIR modules.
• Degree or diploma in Information Technology, Business Administration, or related discipline.
• Proficient with ServiceNow platform functionality and modules (ITSM, HR, SIR).
• Strong knowledge of agile methodologies and user story creation.
• Excellent verbal and written communication skills.

Our Business Analyst will be responsible for facilitating effective communication among teams, ensuring that all stakeholders' needs are met and that the delivery meets the expectations of the business.