Only Full Time: ServiceNow ITOM Lead

Position: ServiceNow ITOM Lead

Location: Seattle, WA (Onsite)

Duration: Full Time

Job Description:

8 to 12 years working with ServiceNow platform in enterprise wide multitier ServiceNow production environment

Good Understanding of implementing CMDB Discovery Service Mapping

Help in identifying issues gathering data analyzing and presenting solutions

Work closely with architect to ensure technically feasible solutions

Help in reducing implementation efforts

Capture business and user requirements as stories for agile shops

Ensure requirements are understood developed tested and delivered to specification

Own the relationship with project stakeholders to identify prioritize model and document business process and data requirements

Represent project stakeholders throughout planning development and release processes

Work with the platform team to develop release estimates

Design and develop a endtoend data alignment process document including CMDB CSDM process and procedures

Ensure all client environment specific requirements are captured in the process and procedures

Present the process and procedures to stakeholders and obtain a sign off

Develop training material and train necessary stakeholders on the new process and procedures

Certifications

ServiceNow Administration certification

ServiceNow Implementation Specialist Certification Service Mapping Discovery various tracks