Manager, ServiceNow

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally.

Our Consulting practice is seeking an experienced Manager, ServiceNow to join our team. As a key member of our ServiceNow practice, you will have the opportunity to work with a variety of clients across different industries, helping them to transform their business processes and improve efficiency using ServiceNow.

The ideal candidate will have strong technical skills in ServiceNow, including ITSM, ITOM and IRM, as well as experience in managing and maintaining large enterprise systems in complex, matrixed organizations. You will also need to have excellent leadership and communication skills, with the ability to lead cross-functional teams and collaborate with stakeholders at all levels. Key Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps Qualifications:
• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelors degree from an accredited college/university or a minimum eight years equivalent work experience
• ServiceNow System Administration Certification and ITIL Certification is preferred
• Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements