ServiceNow Architect/Lead - Chandler, AZ (Onsite) - Fulltime Role

Job Title: ServiceNow Architect/Lead

Location: Chandler, AZ (Onsite) - Fulltime Role

Must-Have Skills

• Hands-on experience with one or more ServiceNow modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM
• Integration experience with cloud platforms (AWS, Azure, etc.)
• Expertise in automation tools and frameworks
• Familiarity with DevOps and CI/CD practices for ServiceNow
• Strong scripting and configuration experience in ServiceNow

Nice-to-Have Skills:

• Experience working in healthcare or SLED (State, Local, and Education) environments

Job Description:

We are seeking a Senior ServiceNow Architect to lead enterprise-level ServiceNow implementations and optimizations. You will be responsible for architecture, integration, customization, and strategic planning for multiple ServiceNow modules. This is a key leadership role requiring deep platform knowledge and strong collaboration with both business and technical stakeholders.

• Architecture & Implementation: Design and implement scalable, end-to-end ServiceNow solutions including ITSM, ITOM, ITBM, HRSD, and more
• Customization & Optimization: Lead configurations, workflows, and platform performance tuning
• Integration: Architect and develop integrations with third-party systems (LDAP, AD, SAP, APIs, cloud platforms)
• Governance: Establish standards for data, access, and system integrity across environments
• Team Leadership: Mentor development teams and ensure adherence to best practices
• Client Engagement: Act as a trusted advisor for clients, delivering architectural insights and automation strategies
• Documentation & Upgrades: Produce technical documentation and manage ServiceNow upgrades/patches

Required Qualifications:

• Experience: 5+ years of ServiceNow implementation experience, 3+ years in an architect/lead role
• Platform Skills:
• Advanced ServiceNow architecture and development
• Deep understanding of CSDM, CMDB, and platform governance
• Expertise in scripting (JavaScript, Glide API, Business Rules)
• Strong integration skills (REST, SOAP, OAuth2, MID Server)
• Certifications:
• ServiceNow Certified System Administrator (CSA) – required
• Certified Application Developer (CAD) or Technical Architect (CTA) – preferred
• ITIL & PM: Strong ITIL knowledge and experience with agile methodologies
• Soft Skills: Strong leadership, documentation, and communication skills

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