ServiceNow Architect

Job Title: ServiceNow Architect

Location: Chandler, Arizona 85286

Schedule: Full-Time, Monday–Friday, 8-hour shifts

Key Responsibilities

• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and related modules.
• Strategic Planning: Define architectural roadmaps aligned with client business needs and future platform evolution.
• Customization & Configuration: Oversee module configuration, workflow automation, and customization following best practices.
• Integration Design: Architect integrations with third-party systems (LDAP, Active Directory, SAP, cloud services, APIs) to ensure seamless interoperability.
• Leadership & Mentorship: Guide development teams, enforce coding standards, and promote architectural consistency.
• Platform Optimization: Identify opportunities for performance, scalability, and usability improvements, optimizing CMDB structure and workflows.
• Governance & Security: Establish governance, data management, and access control frameworks to maintain compliance and platform integrity.
• Client Engagement: Serve as a trusted advisor to clients, recommending solutions that maximize ServiceNow value.
• Documentation: Produce architecture diagrams, workflow documentation, and technical implementation guides.
• Upgrades & Enhancements: Manage platform upgrades, patches, and enhancements, ensuring smooth transitions and adoption of new features.

Required Qualifications

• Experience: 5+ years in ServiceNow solution design/implementation, including 3+ years in an architect or lead role.
• Technical Expertise:
• Strong knowledge of ITSM, ITOM, ITBM, HRSD, and CMDB.
• Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules).
• Integration experience with REST, SOAP, OAuth2, JWT, MID Server.
• Experience with Flow Designer, Virtual Agent, Predictive Intelligence.
• ITIL Knowledge: Strong understanding of ITIL processes and mapping them into ServiceNow.
• Leadership: Experience managing cross-functional technical teams and influencing stakeholders.
• Certifications (Preferred):
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Technical Architect (CTA)

Preferred Skills

• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management).
• Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow.
• Knowledge of DevOps, CI/CD pipelines, and automation tools.
• Experience with large-scale ServiceNow deployments and platform governance.