ServiceNow Architect

Job Summary:

The ServiceNow Architect will design and implement technical solutions to enhance the efficiency and effectiveness of our IT services. This includes aligning with business objectives, managing technical service operations, and communicating with stakeholders.

Key Responsibilities:

• Perform Technical Delivery Management (TDM) for low to moderate complexity services/technologies
• Design and coordinate ITIL Service Design & Continual Improvement Processes
• Align and create/maintain a 12-18 month roadmap; publish, enforce & configure to standards, including versioning
• Manage technical service operations & issues with customers, internal support teams, & external partners
• Communicate with stakeholders, customers & technical support teams
• Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate
• Lead process councils, provide user training, & function as primary escalation contact for service area

Requirements:

• Bachelor's Degree in Computer Science, CIS, MIS, Engineering, or related field (or equivalent experience)
• 4+ years experience in Information Technology, preferably including 5 years of ServiceNow IT Service Management administration experience (Experience as an Admin, Not a User)
• Excellent communications skills: Translate between business & technical language, to functional requirements, and to documentation
• Experience managing moderately complex applications/services in a team atmosphere; and driving to solutions

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer.

Goodyear is one of the world's largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world.