IT Solutions Architect

Job Summary

We are seeking a skilled ServiceNow Product Manager/Owner to lead our ServiceNow journey and drive transformative initiatives.

The successful candidate will take ownership of shaping the vision, planning the roadmap, and executing ServiceNow implementations that align with our mission.

Main Responsibilities:

• Lead and manage a team of ServiceNow Professionals, ensuring clear role expectations and performance standards.
• Oversee all aspects of scoping, design, implementation, user training, and value realization for ServiceNow platform initiatives and projects.
• Serve as a key liaison between technical teams, business stakeholders, and leadership, effectively communicating project status, risks, and outcomes.
• Develop and oversee an effective platform governance framework, including processes for demand management, roadmap planning, and prioritization.
• Evaluate and assess new platform features and their benefits, ensuring alignment with our business objectives.

Necessary Skills and Qualifications:

• Strong communication skills, including the ability to lead discussions and guide groups to smart decisions.
• High emotional intelligence, including self- and social awareness, and applicability to organizational change management.
• Excellent organization, individual initiative, personal accountability, and results-driven mindset.
• Possess expert-level knowledge of the ServiceNow platform and its ecosystem.
• Demonstrated ability to think strategically, with a proven track record of aligning initiatives and solutions to organizational goals.