ServiceNow Administrator/Developer

Job Summary We are looking for a motivated technologist to help us reimagine how ServiceNow works in a dynamic cruise environment. The ideal candidate will have experience with ServiceNow administration, Linux knowledge, and a basic development understanding.

Job Description You'll be part of an elite team building a game-changing ServiceNow implementation that's unlike anything in the travel industry. Your primary responsibilities will include administering and supporting 60+ self-hosted ServiceNow Health & Safety instances, running in a Linux environment. You'll also configure, customize, and optimize ServiceNow modules, build and support low-code/no-code RESTful APIs for custom ServiceNow development, troubleshoot platform and Linux-related issues, collaborate across IT and business teams, and support governance, license compliance, upgrades, patches, and performance tuning.

What We're Looking For

• 3+ years of ServiceNow administration experience (Incident, Change, Asset, etc.)
• Working knowledge of Linux
• Basic development understanding and API familiarity
• Strong analytical skills, communication chops, and a passion for learning
• ServiceNow Certified System Administrator (CSA) certification or completion of the ServiceNow Fundamentals course

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor