ServiceNow Enterprise IT Expert

Enterprise IT Professional

Unlock the potential of technology as a ServiceNow Developer with a leading government agency. A career in this field offers opportunities to enhance and connect the systems that drive mission success.

At the forefront of innovation, you will play a critical role in improving how agencies operate by designing and developing/configuring workflows, forms, scripts and underlying logic using SCRUM/A Agile methodologies.

• Develop and configure ServiceNow in various areas including but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify create and execute test cases for ServiceNow and other software platforms including creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define analyze understand and document business and technical requirements.

The Information Technology Directorate supports core mission areas investigating and defeating criminal terrorist and foreign intelligence threats by planning for and providing services through appropriate use of people equipment technology and infrastructure resources.