ServiceNow Administrator (only locals to NY/NJ)

ServiceNow Admin

Required Location: Hybrid/Midtown New York City 3 days a week (only locals)

We need: We need: A Mid-senior level (5+ years) ServiceNow Administrator with extensive ITIL/ITSM and Incident Management experience. The ideal candidate will have hands-on experience with the ServiceNow platform, specifically in configuring and supporting Incident Management, Problem Management, and Change Management modules. You will play a key role in maintaining and enhancing our ITSM capabilities to ensure optimal IT service delivery and operational efficiency. Administer and configure ServiceNow ITSM modules including Incident, Problem, and Change Management in line with business requirements

Job Description:

We are seeking a highly skilled and detail-oriented ServiceNow Administrator with 5–7 years of ITSM experience to join our IT Operations team. The ideal candidate will have hands-on experience with the ServiceNow platform, specifically in configuring and supporting Incident Management, Problem Management, and Change Management modules. You will play a key role in maintaining and enhancing our ITSM capabilities to ensure optimal IT service delivery and operational efficiency.

Responsibilities:

• Administer and configure ServiceNow ITSM modules including Incident, Problem, and Change Management in line with business requirements.
• Perform day-to-day support, administration, and maintenance of the ServiceNow platform.
• Customize forms, workflows, business rules, client scripts, UI actions, and notifications within the ServiceNow environment.
• Manage platform upgrades, patches, and performance monitoring.
• Ensure data integrity and accurate reporting across ITSM modules.
• Partner with stakeholders to analyze and document business requirements for ITSM processes.
• Work with the ServiceNow development team to implement customizations and new functionalities.
• Provide end-user training, documentation, and support for ITSM processes.
• Troubleshoot issues, identify root causes, and implement solutions to minimize service disruptions.
• Maintain compliance with ITIL best practices and organizational policies.

Required Qualifications:

• 5–7 years of hands-on experience as a ServiceNow Administrator.
• Strong expertise in ITSM modules: Incident, Problem, and Change Management.
• Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
• Solid understanding of ITIL principles and how they are applied in a ServiceNow context.
• Experience supporting mid to large-scale enterprise ServiceNow environments.
• Ability to translate business needs into technical requirements.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or equivalent certifications.
• Experience integrating ServiceNow with other enterprise tools.
• Exposure to CMDB, Knowledge Management, or Asset Management modules.
• Familiarity with Agile or DevOps practices is a plus.

Job Types: Full-time, Contract

Pay: $70,000.00 - $90,000.00 per year

Work Location: In person