Senior IT Service Management Specialist

We are seeking a highly skilled IT Service Management (ITSM) professional to join our organization. As a ServiceNow Developer, you will play a key role in the development and administration of our ServiceNow instance.

The primary goal of this position is to assist in the implementation and optimization of industry best practices, including ITIL Incident Management, Change Management, Problem Management, Configuration Management, and Request Fulfilment. About the Role:

• Develop and implement ITSM process activities through the creation of policies, processes, and procedures to establish a standard methodology for optimizing customer service support and delivery performance.
• Communicate process standards to ensure understanding across the organization.
• Attend and contribute to peer/customer meetings involving technical subject matter experts and stakeholders.
• Implement, configure, and administer ServiceNow, enabling ITSM processes. Required Skills and Qualifications:
• 2-4 years of recent, professional technical or administrative experience with ServiceNow.
• Previous experience writing Policy/Procedure regarding ITSM best practices.
• Strong CMDB background/CSDM understanding.
• Previous experience with Database reporting tools.
• Previous experience with Business Process Re-Design/Improvement (BPR/I).
• Proficient in JavaScript.
• Knowledgeable in Programming/Scripting experience in Java, PowerShell, and/or SQL a plus. Preferred Skills and Qualifications:
• IL Certification.
• Understanding of Jelly, JEXL, HTML, XML, Bootstrap, and/or AngularJS a plus.