Senior ServiceNow Architect/Developer

Job Title: Senior ServiceNow Architect/Developer

We are seeking an experienced Senior ServiceNow Architect/Developer to join our team. This role will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.

Responsibilities:

• Design and implement ServiceNow solutions, including full stack development and automated solutions.
• Develop and execute ServiceNow roadmaps as defined and approved by clients.
• Lead team members in configuring and maintaining the platform with performance optimization.
• Create and present implementation plans that are reviewed and approved by program leadership and clients.
• Provide weekly and monthly reports that keep program leadership and clients apprised of technical progress, potential risks with documented mitigations, and issue resolution plans and status.
• Represent the company with partner teams and clients.
• Work with cross-functional teams in an agile and fast-paced development environment to define user stories and tasks.
• Integrations and REST API automation.
• Agile development practices (e.g. SAFE, Scrum).
• Automated testing using tools such as ServiceNow ATF.
• JavaScript or similar scripting languages, and the web as a development platform.
• Attend all customer technical discussions/design/development meetings and provide technical inputs to further enhance the code quality/process.
• Provide guidance/support to other junior/mid-level developers.
• Impact functional strategy by developing new solutions, processes, standards, or operational plans that position clients competitively in the marketplace with best practices.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
• Master's or Doctorate degree may substitute for required experience.
• Experience with multiple ServiceNow product implementations and development.
• Experience in scripting on the ServiceNow platform.
• Experience on ServiceNow platform support and administration.
• Proficiency with various features and functionalities of the ServiceNow platform.
• Thought leader for design and implementation of new solutions involving ServiceNow products like BIA, SAM, CM.
• Experience working in Agile Practices (e.g. SAFE, Scrum).
• Must be able to obtain and maintain a Public Trust.

Benefits:

• This is a hybrid work schedule, 3 days remote with 2 days onsite per week.
• Must have one of the following certifications: Software Asset Management (SAM) Hardware Asset Management (HAM) Configuration Management Database (CMDB) IT Operations Management (ITOM)

Others:

• Desired Skills but not Required: Experience working in a PaaS/SaaS environment. SME across ServiceNow products from design, implementation, testing, and operations. Demonstrated ability to influence and consult including providing options with pros, cons, and risks around key technical decisions during design and implementation. Strong organizational skills and understanding of the Project Management lifecycle. Prior Federal government experience. Self-starter, highly motivated individual who adapts and isn't afraid to volunteer in a dynamic work environment. Strong attention to detail with an ability to operate effectively across multiple priorities.