ServiceNow Developer

Job Description:

A large government client of ours is seeking an experienced ServiceNow Developer to join their dynamic team. As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Key Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation, and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task collaboration on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Willingness to further grow and enhance skillset from more senior developers throughout each project.