Senior Technical ServiceNow Specialist

ServiceNow Developer/Administrator Job Description

This role involves managing the lifecycle of ServiceNow administration, configuration, and development. As a key member of our team, you will deliver secure, scalable solutions that meet evolving business needs.

Responsibilities include:

• Platform administration, configuration, and custom development
• Supporting and enhancing modules such as Security Operations, Incident Response Center (IRC), ITSM, CMDB, and Service Portal/Employee Center
• Collaborating with stakeholders to translate business needs into technical solutions
• Troubleshooting and debugging complex issues
• Ensuring maintainability, performance, and compliance across the platform
• Working collaboratively and communicating effectively as part of a remote team

Key Qualifications:

• Bachelor's Degree and 5 years of experience or additional 4 years of experience in lieu of degree
• 5+ years of ServiceNow experience as an Admin/Developer
• Active ServiceNow CSA or higher
• Experience with Security Operations, ITSM, CMDB, and Service Portal
• Strong development skills: GLIDE, Business Rules, Flow Designer, UI Policies, APIs, ACLs, etc.
• US Citizenship and ability to obtain/maintain Public Trust clearance

Preferred Skills:

• Experience in Washington release code or higher
• REST/SOAP integrations
• HTML, CSS, JavaScript, XML, SQL
• CMDB Service Mapping & ServiceNow Upgrades
• ITIL v3 or higher certification
• Strong documentation and testing practices
• Agile, remote team structure support

At Peraton, we offer challenging opportunities to solve daunting challenges facing our customers. Our employees make a real impact on mission-critical service delivery and platform innovation. Visit peraton.com to learn more about our company culture and values.