Senior ServiceNow Implementation Specialist

Job Summary: ">

• A ServiceNow analyst is required to support the design, optimization, and operation of the ServiceNow platform. ">">

We are seeking a highly skilled ServiceNow analyst with expertise in requirements tracking, documentation, release coordination, and quality assurance. The ideal candidate will have experience working in a business analyst, system analyst, or ServiceNow support role and possess ITIL v4 certification. ">

The ServiceNow analyst will be responsible for ensuring that ServiceNow solutions align with mission needs and ITIL best practices while supporting continuous platform improvement. ">

Key Responsibilities: ">

• Support the gathering, documenting, and managing business and functional requirements for system updates and new feature implementations. ">
• Coordinate the planning and execution of release cycles, ensuring the timely delivery of ServiceNow enhancements and updates. ">
• Perform quality assurance testing to validate new functionality and identify issues before release. ">
• Maintain accurate system documentation, including user stories, process flows, and configuration changes. ">
• Troubleshoot and resolve system issues, collaborating with developers and end users as needed. ">
• Work closely with stakeholders to optimize ServiceNow applications, workflows, and dashboards for service delivery. ">

Required Qualifications: ">

• Must be a US Citizen. ">
• Must have an active DoD Security Clearance. ">
• BA/BS Degree in Information Systems, Business Administration, Computer Science, or related discipline. ">
• At least five (5+) years of relevant experience working in a business analyst, system analyst, or ServiceNow support role. ">
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140. ">
• ServiceNow Certification. ">
• ITIL v4 certified. ">

Preferred Qualifications: ">

• Familiarity with core ServiceNow modules such as Incident, Problem, Change, CMDB, and Knowledge. ">
• Understanding of Agile methodologies, SDLC processes, and DevOps practices. ">

Benefits: ">

• Paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. ">

Join a dynamic team at Link Solutions Inc., where you will have opportunities for career advancement and professional growth while supporting critical missions and operations.