Global Business Analyst ServiceNow Expert

Job Title: ServiceNow Business Analyst ">

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Job Description: ">

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• Gather business requirements for IT, HR, and Security Incident Response (SIR) modules.">
• Create user stories and ensure adherence to the agile process."> ">

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Requirements: ">

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• Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirements.">
• Conduct workshops and interviews to understand business processes and identify areas for improvement.">
• Ensure that requirements are clearly articulated and aligned with business objectives.">
• Write clear and concise user stories with well-defined acceptance criteria.">
• Break down high-level requirements into smaller, actionable pieces.">
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.">
• Work closely with the development team to ensure timely delivery of user stories.">
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals.">
• Solution design and implementation.">
• Maintain comprehensive documentation of requirements, processes, and solutions.">
• Provide training and support to end-users as needed."> ">

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Qualifications: ">

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• 3-5 years of experience as a Business Analyst, preferably with ServiceNow.">
• Degree or diploma in Information Technology, Business Administration, or a related field.">
• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.">
• Strong understanding of agile methodologies and practices.">
• Experience with creating user stories and acceptance criteria.">
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.">
• Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).">
• Experience with ServiceNow Agile 2.0."> ">

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Benefits: ">

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• Our client is dedicated to promoting employment equity.">
• They encourage applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women."> ">

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Others: ">

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We aim to build a diverse team that reflects the communities we serve, enhancing our ability to meet their needs. ">

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Our goal is to create an inclusive and accessible work environment and invite all qualified individuals to apply. ">

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