Remote only: ServiceNow Trainer _ Atlanta, GA in Atlanta, GA

Remote only: ServiceNow Trainer _ Atlanta, GA - TekAck Consulting - Atlanta, GA - work from home job

Company: TekAck Consulting

Job description: TekAck have the new role of Remote only: ServiceNow Trainer _ Atlanta, GA. Please share your resume if that works for you.

ServiceNow Trainer (Please submit Trainers Only!)

Atlanta, GA

Remote only

Skills: Service Now, Training, Webinars, Documentation

NOTE : The Candidate's must sit in Atlanta, GA. In general, the hours will be US hours, but we are looking for a flexible candidate that can work flex hours as candidate will be training employees located in EUROPE. For example, lead a 7 am or 9 pm training class during the rollout training period of the project. However, in general the hours would mirror the company's US hours.

Summary

As a ServiceNow Trainer and Tech Writer, you will be responsible for designing, developing, and delivering comprehensive training programs to end-users documentation to support the ServiceNow platform implementations. You will play a critical role in ensuring that ServiceNow users have the necessary skills and knowledge to effectively utilize the platform, and that end user documentation is accurate and up-to-date.

Responsibilities

• Design and develop ServiceNow training programs for end-users, including curriculum development, training materials, and delivery methods.
• Conduct training sessions, workshops, and webinars to educate end-users on ServiceNow functionality, best practices, and troubleshooting techniques.
• Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed.
• Develop and maintain end user documentation, including user guides, system documentation, knowledge base articles, and release notes, to support ServiceNow implementations.
• Collaborate with subject matter experts, technical teams, and stakeholders to gather information and ensure the accuracy of end user documentation.
• Stay updated on ServiceNow platform updates, new features, and best practices to continually improve training programs and end user documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field or minimum of 3 years of experience in ServiceNow training or documentation development.
• Strong knowledge of ServiceNow platform features, functionality, and best practices.
• Proven experience in designing and delivering effective training programs, including curriculum
• Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong attention to detail and accuracy in end user documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in end user communications and technical writing, including creating user guides, system documentation, and knowledge base articles.
• Experience in creating end user communications and other outreach artifacts, such as email communications informing users of upcoming releases, internal social media posts, and infographics.
• Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.
• Ability to work with cross-functional teams and interact with stakeholders at all levels of the organization.

Talent Acquisition Manager

Mobile: 215-254- 5883. Remote only: ServiceNow Trainer _ Atlanta, GA - TekAck Consulting - Atlanta, GA - work from home job

Expected salary:

Location: Atlanta, GA Remote only: ServiceNow Trainer _ Atlanta, GA - TekAck Consulting - Atlanta, GA - work from home job

Job date: Fri, 18 Aug 2023 22:20:05 GMT

Apply for the job now! Remote only: ServiceNow Trainer _ Atlanta, GA - TekAck Consulting - Atlanta, GA - work from home job