Senior ServiceNow Developer

Responsibilities

• Provide overall ITSM support.
• Upgrade and maintain the existing ServiceNow platform.
• Support incident, problem, change, asset, request, and other modules such as HRSD, FSM, CSM.
• Support the mobile agent.
• Develop and support custom integrations, such as MECM, Lawson.
• Deploy new ServiceNow modules.
• Maintain data accuracy.
• Provide end-user support and guidance.
• Provide technical guidance for new projects and workflows.
• Provide technical guidance for process improvement.
• Diagnose complex issues and troubleshoot code.
• Translate business problems into software and technical requirements.
• Work within Agile development methodologies
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Excellent written and verbal communication skills.
• Experience working in Agile development methodologies.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• ServiceNow Certified Systems Administrator.
• Experience deploying and supporting ServiceNow Discovery
• CMDB experience (preferred).
• ITIL Foundation or higher (preferred).
• Previous experience in the medical industry is a plus.

Education and Experience:

• A bachelor’s degree or equivalent experience.
• 5+ years of relevant job experience.