Expert Implementer of Complex ServiceNow Solutions

Senior ServiceNow Consultant

The ideal candidate will be involved in the implementation of complex customer solutions on the ServiceNow platform. This role requires a deep understanding of HRSD, WSD, and LSD modules, as well as experience working with Agile teams and methodologies.

• Key Responsibilities:
• Deliver high-quality technical services to customers on the ServiceNow platform.
• Advise clients on best practices to create lasting value and enhanced experiences.
• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5)
• Collaborate with cross-functional teams to design technical solutions that meet project goals.
• Demonstrate flexibility by taking on various project roles; including documentation, testing, and training.
• Innovate and identify solutions that can be reused on future engagements.

Required Skills:

• 5 years of experience implementing ServiceNow.
• Comprehensive understanding of SN HRSD, including SN Certified Implementation Specialist - HRSD.
• Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD, or ITSM.
• Experience working with Agile teams, methodologies, and tools in a virtual environment.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.

Benefits:

• Competitive compensation package, including medical, dental, vision, flexible spending accounts, short-term disability, long-term disability, life insurance, AD&D, paid time off, personal leave, holidays, 401(k) plan with company match, and work-life balance.

Additional Requirements:

• Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation.
• Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review, etc...
• Strong proficiency in JavaScript and ServiceNow scripting.
• Active Secret Security Clearance or higher is preferred.