ServiceNow Configuration Specialist

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Key Responsibilities:

• Optimize and leverage ServiceNow best practices with a focus on configuration versus customization.
• Support engagements by defining, re-engineering, improving and analyzing current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in utilizing ServiceNow Solution's standard capabilities to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Draft user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop and enhance UI and mobile components using the ServiceNow framework.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

Required Skills and Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically 8 years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• At least 3 years of configuration/development experience in complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments.
• Preferably at least 2 years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations.
• Demonstrated ability to influence and consult in Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
• Proficiency in 1 or more software languages and development methodologies.
• Proven experience in team management and software project execution.
• Solid technical knowledge in package applications.
• Strong leadership and interpersonal communication skills.

Benefits:

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

Others:

DXC Technology is an Equal Opportunity/Affirmative Action employer. We participate in E-Verify. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. ],