Journeyman ServiceNow Administrator/Developer #6166

Overview

This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Designs and develops queries, reports, and dashboards.
• Designs and configures ServiceNow modules and forms.
• Administers ServiceNow applications, including updating security and workflow configurations.
• Designs and develops scoped applications as well as a service portal.
• Provides additional support based on subject matter expertise.

Qualifications

Bachelor's degree with 3-5 years of experience (or commensurate experience)

Required Skills and Experience

• Minimum of 3 years of overall IT experience
• Minimum of 3+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified

Preferred Skills and Experience

• ServiceNow Administrator Certification
• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.