ServiceNow Specialist, Configuration Management Database

Job Description

Overview:

The ServiceNow Specialist, Configuration Management Database will design and implement software solutions as a member of an agile squad.

This role participates in all agile ceremonies driving activities from design to delivery. The specialist is responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

The goal is to ensure that actions and behaviors drive a positive customer experience while operating within the company's risk appetite.

Key Responsibilities:

• Design and implement event management practice in ServiceNow
• Hands on experience with ServiceNow ITOM implementations specifically for Event Management required
• Focusing on ITOM development and configuration on ServiceNow platform, deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications, particularly Event Management
• Comfortable in json scripting and coding ITOM solutions, namely Event, CMDB, Discovery, Service Mapping, Orchestration and Integration
• Knowledge of ServiceNow CMDB Architecture
• Understanding of event and alert rules in ServiceNow
• Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk
• Knowledge of ITIL processes

Requirements:

• Bachelor's degree in Computer Science/Information Systems or comparable with 5+ years of experience
• ITIL v4+ certification
• ServiceNow CIS-ITSM Certification
• Understanding of Software Development Methodologies
• Strong problem solving skills
• Strong collaboration skills
• Excellent verbal and written communication skills