Leading ServiceNow Solution Design and Implementation

ServiceNow Technical Architect Job Opportunity

We are seeking a skilled ServiceNow Technical Architect to lead the design and implementation of ServiceNow solutions. This remote role offers the opportunity to work on high-profile projects, collaborate with cross-functional teams, and provide expert guidance on ServiceNow best practices.

Key Responsibilities:

• Lead the architectural design, configuration, and implementation of ServiceNow solutions.
• Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow solutions.
• Provide expert guidance on ServiceNow best practices, with a focus on scalability, performance, and user experience.
• Develop integration strategies and ensure smooth data flow between ServiceNow and other enterprise systems.
• Troubleshoot and resolve complex technical issues related to CSM workflows, integrations, and automation.
• Deliver documentation, including architectural blueprints, solution design, and technical specifications.
• Ensure compliance with industry standards, security protocols, and company guidelines.

Required Skills and Qualifications:

• Proven experience as a ServiceNow Technical Architect with a strong focus on Customer Service Management (CSM).
• In-depth understanding of ServiceNow platform, particularly in areas of architecture, workflows, integrations, and customization.
• Experience with ServiceNow ITSM, ITOM, and other related modules is a plus.
• Strong understanding of cloud architecture and integration methods (REST/SOAP, APIs, etc.).
• Ability to work autonomously in a remote setting, managing multiple priorities and projects simultaneously.
• Excellent problem-solving skills with a focus on delivering innovative solutions.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are preferred.

Benefits:

• This remote role offers the flexibility to work from anywhere.
• Opportunity to work on high-profile projects and collaborate with cross-functional teams.
• Expert guidance on ServiceNow best practices and opportunities for professional growth.