Chief ServiceNow Solution Designer

About Us

We are a leading application software consulting and systems integration company based in the US. Our team delivers software solutions for our clients by building new applications, implementing cloud and packaged systems, and modernizing legacy systems.

Our goal is to ensure that the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.

The diverse teams within our organization address complex real-world challenges. Technology is just our tool.

The Role: ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across our client base.

This role involves frequent travel to our office in the US.

Key Responsibilities:

• Design and implement ServiceNow solutions that align with architecture standards and business goals.
• Define and maintain the ServiceNow architecture roadmap and ensure platform scalability and performance.
• Lead the technical design of solutions.
• Develop and maintain integrations between ServiceNow and other systems.
• Establish and enforce development standards, coding guidelines, and best practices.
• Conduct code reviews and ensure adherence to architectural principles and security standards.
• Work closely with business analysts, process owners, and stakeholders to gather requirements and deliver effective solutions.
• Provide technical guidance and mentorship to ServiceNow developers and administrators.
• Oversee platform upgrades, patching, and performance tuning.
• Ensure high availability, disaster recovery, and compliance with data governance policies.
• Stay current with ServiceNow releases and new features, and recommend enhancements to improve platform capabilities.
• Drive automation and digital transformation initiatives using ServiceNow.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in IT, with at least 4 years in a ServiceNow Architect or Lead Developer role.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules.
• ServiceNow Certified Application Developer (CAD) preferred.
• Deep understanding of ServiceNow architecture, data model, and platform capabilities.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with Agile/Scrum methodologies and DevOps practices.
• Strong problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with all levels of internal and client staff and management.
• Ability to effectively communicate and articulate with technical and non-technical audiences.

What We Offer

We offer a dynamic work environment that includes hybridized locations and schedules with frequently catered lunches.

Our benefits package includes market-based compensation, medical, dental, vision, 401(k), short and long-term disability insurance, and employee wellness programs.

Additionally, we provide opportunities to give back to the community through our community impact team and professional training and mentoring to foster career growth and advancement.