ServiceNow Administrator/Developer, Mid-Level

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Job Summary:

CAI is seeking a motivated ServiceNow Administrator/Developer to enhance their ServiceNow implementation in a dynamic cruise environment. The role involves administering and supporting multiple ServiceNow instances, configuring modules, and collaborating with IT and business teams to deliver optimized workflows.

Responsibilities:

• Administer and support 60+ self-hosted ServiceNow Health & Safety instances, running in a Linux environment

• Configure, customize, and optimize ServiceNow modules including ITSM and Health/Safety

• Build and support low-code/no-code RESTful APIs for custom ServiceNow development

• Troubleshoot platform and Linux-related issues

• Collaborate across IT and business teams to deliver clean, documented workflows

• Support governance, license compliance, upgrades, patches, and performance tuning

Qualifications:

Required:

• 3+ years of ServiceNow administration experience (Incident, Change, Asset, etc.)

• Working knowledge of Linux

• Basic development understanding and API familiarity

• Strong analytical skills, communication chops, and a passion for learning

• ServiceNow Certified System Administrator (CSA) certification or completion of the ServiceNow Fundamentals course

Preferred:

• ServiceNow Developer or Implementation Specialist certs

• SQL / MySQL / MariaDB knowledge

• On-premise ServiceNow experience

Company:

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. Founded in 1981, the company is headquartered in Allentown, Pennsylvania, USA, with a team of 5001-10000 employees. The company is currently Late Stage.