PM with ServiceNow HRSD experience and ITIL certification

Overview We are seeking a highly skilled Project Manager with expertise in ServiceNow HRSD and ITIL certification to join our dynamic team. The ideal candidate will possess a strong background in IT infrastructure and systems engineering, along with a service-oriented mindset. This role is pivotal in driving the successful implementation and management of HR Service Delivery solutions, ensuring alignment with business objectives and enhancing user experience.

Duties

• Lead the planning, execution, and delivery of HRSD projects using ServiceNow, ensuring adherence to project timelines and quality standards.
• Collaborate with cross-functional teams to define project scope, goals, and deliverables that support business objectives.
• Utilize ITIL best practices to optimize service delivery processes and improve operational efficiency.
• Conduct regular project status meetings, providing updates to stakeholders and addressing any issues or risks that may arise.
• Oversee system design and architecture for HRSD solutions, ensuring integration with existing IT infrastructure.
• Manage vendor relationships and coordinate with external partners for solution implementation.
• Facilitate training sessions for end-users on new systems and processes.
• Ensure compliance with security protocols, including cloud security measures and vulnerability management.

Experience

• Proven experience in project management within IT environments, particularly with ServiceNow HRSD implementations.
• Strong understanding of service-oriented architecture, solution architecture, and system design principles.
• Familiarity with various programming languages such as JavaScript, Python, C#, SQL, and Ruby on Rails.
• Knowledge of cloud platforms (AWS, Azure) and virtualization technologies (VMware).
• Experience with ETL processes, NoSQL databases (PostgreSQL, MongoDB), and relational databases (MySQL, Microsoft SQL Server).
• Understanding of networking concepts including DNS, VPNs, firewalls, and load balancing.
• Proficient in Agile methodologies and continuous integration/continuous deployment (CI/CD) practices.
• Excellent problem-solving skills with a focus on debugging and system hardening techniques.
• Strong communication skills to effectively collaborate with technical teams as well as non-technical stakeholders. This position offers an exciting opportunity for growth within a supportive environment that values innovation and teamwork. If you are passionate about enhancing HR service delivery through technology solutions, we encourage you to apply.

Job Type: Contract

Pay: $55.00 - $60.00 per hour

Expected hours: 40 per week

Work Location: In person