ServiceNow Architect

Job Title : ServiceNow Solution Architect

Location : Remote

Note: Client coordination is Mandatory & Should have 10+ Yrs in ServiceNow with all Modules. Telecom is Mandatory.

Visa: Only Visa Independent

No Third-party

Roles and Responsibilities

Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.

Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.

Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.

Extensive experience of working with ServiceNow glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.

Facilitate roll out of new applications and modules in ServiceNow

Identify system deficiencies, recommend solutions as a trusted advisor to clients

Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, testing and production environments

Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Flexible and has the ability to manage multiple projects concurrently

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

Understanding of Agile based approach to software development (SCRUM experience a plus)

Ability to work remotely and largely unsupervised, and to deliver to written requirements

Effective communication skills via verbal and non-verbal methods

Strong attention to detail, Problem solving ability

Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

Effectively manage and execute high level tasks assigned via 'stories'

Assists junior analysts through project(s) lifecycles

Manages work against an often-demanding timeline

Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Required Skills

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)

Understanding of the project delivery lifecycle and processes

Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components

Strong interpersonal skills with the ability to work well with all levels of staff

Consultative and analytical approach

Real world exposure to cloud technologies and S-a-a-S

Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area