ServiceNow AI Enablement Specialist Jobs

Overview

We are looking for a creative, tech-savvy professional to help explore and implement foundational AI capabilities within the ServiceNow platform. While this is not a traditional AI/ML engineering role, it will focus on enhancing workflows, user interactions, and process automation using early-stage ServiceNow AI tools. Note: This is a growth-oriented role. Direct experience with ServiceNow AI is not expected. We are seeking someone who is curious, adaptable, and capable of applying AI-enablement principles to business processes in a secure environment.

Key Responsibilities

Explore and implement foundational ServiceNow AI capabilities (e.g., Virtual Agent, Agent Assist, search optimization, or entry-level automation)

Assist in designing, refining, and guiding AI prompt logic and conversational workflows

Collaborate with platform and operations teams to improve service response and user efficiency

Evaluate where AI can add value and propose use cases for future development

Monitor outcomes and iterate to enhance performance and accuracy

Required Qualifications

Active TS/SCI with Full Scope Polygraph

Familiarity with process automation, workflow optimization, or chatbot/virtual agent design

Strong analytical and communication skills

Willingness to learn ServiceNow AI tools and experiment with real-time applications

Preferred Qualifications

Experience with ServiceNow (particularly Virtual Agent or Agent Assist) or other enterprise platforms

Background in prompt writing, low-code/no-code automation, or digital transformation efforts

Understanding of AI fundamentals (e.g., LLMs, generative AI, intent classification)

ServiceNow certifications (e.g., Certified Application Developer or Virtual Agent Implementation Specialist) are a plus, but not required

Additional Info:

This is an exciting opportunity to help shape how AI tools are used to streamline processes and improve user experience in a secure environment. If you enjoy solving workflow problems with emerging tech—and are excited to grow your AI skillset—this role is for you.

Salary range

$175,000 - $250,000 per year