ServiceNow Product Owner

We are looking for a Senior ServiceNow Product Owner to lead and optimize our ServiceNow platform within the utilities sector. This role will play a key part in maximizing platform utilization across the organization, ensuring alignment with business needs, and driving strategic value through thoughtful recommendations on features, enhancements, and integrations.

Key Responsibilities:

• Serve as the primary owner of the ServiceNow platform, managing the product roadmap and backlog.
• Collaborate with business and IT stakeholders to understand needs and translate them into scalable ServiceNow solutions.
• Identify and prioritize new features, enhancements, and integrations that align with company goals and improve operational efficiency.
• Lead platform governance and champion best practices for configuration, automation, and service delivery.
• Analyze platform usage and performance metrics to identify opportunities for increased adoption and value.
• Stay informed of ServiceNow updates, releases, and industry trends to ensure the platform remains modern and relevant.

Qualifications:

• 5+ years of experience as a Product Owner or similar role with a strong focus on ServiceNow.
• Deep understanding of the utilities industry and its operational challenges.
• Proven experience in driving platform adoption and delivering measurable business outcomes.
• Excellent communication and stakeholder management skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.