QA - Servicenow

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

• Expertise testing ServiceNow modules( ITSM, APM) testing experience Data Migration testing

• Experienced to different development methodologies like Waterfall Mode, and Agile development.

• Expertise in preparing Test Plans, developing, reviewing, and executing Test Cases based on Functional Requirements, Business Requirements and Use Cases Documents.

• Adept in identifying Test Scenarios and Writing Test Cases by applying Test Case Design Techniques

• Extensively worked on various Testing types such as Integration, System, Functional, Regression, Sanity, Smoke, User-interface (GUI), Data base and User Acceptance Testing (UAT), Performance Testing

• Proven ability to work efficiently in both independent and team environments.

• Experience in requirement review meetings, analyzing requirements, User Stories (Agile), Developing test plan and test cases, Requirement Traceability Matrix, Defect management, Reporting and tracking.

• Good analytical and communication skills and ability to work independently with minimal supervision and perform as part of a team.Technical Skills

• ITSM/ITOM Modules (Incident/Problem/Change & release/ Request Management, Portal),

• Methodologies: Agile / Waterfall (Scrum), ITIL processes, SDLC, STLC

• Languages: Java, HTML, CSS, XML, JavaScript, SQL

• Testing Tools: Selenium, HP Quality Center/ALM/Test Director

• Defect Tracking Tools: JIRAKey responsibilities Creation of Test Artificats - Test Plan

• Work with ServiceNow BA/BSA to understand the project testing requirements and develop test scenarios and test cases

• Review design documents and perform GAP analysis

• Create test data as per the planned test cases

• Manage and track test executions, defects using Test Data Management tool

• Participate in Defect triage calls to review and prioritize defects and work as needed with SMEs BSA, DEV to reproduce or retest defects

• Provide input for Test Closure reports

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.