ServiceNow Systems

Job Description:

A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance. Core Technical Responsibilities:

• Maintain the health, performance, and integrity of the ServiceNow platform.
• Manage user accounts, roles, and access controls.
• Support ITIL processes like Incident, Problem, Change, Request, and Release Management.
• Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Assist with integrations between ServiceNow and other systems using APIs and web services. Qualifications:
• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Great communication skills.
• Flow Designer Integration Hub Performance Analytics.
• Familiarity with ITSM/HRSD/SAM/HAM/ITOM/ITAM/SPM modules, with exposure to multiple modules.
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog.
• Scripting: Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
• Database Concepts: Familiarity with relational databases and data structures.
• ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow.
• Integration Skills: Experience with REST/SOAP APIs and third-party integrations.