Senior ServiceNow Application Specialist

Job Summary

We are seeking a skilled ServiceNow Developer with expertise in application development and maintenance to play a critical role in shaping, creating, and delivering our clients' platforms.

About the Role

This is a fully remote opportunity that requires a strong understanding of ServiceNow development best practices, configuration, and coding skills. You will collaborate closely with multifaceted teams to grasp business needs, convert them into technical solutions, and ensure seamless execution of ServiceNow applications.

Your Responsibilities

• Lead the customization and development of ServiceNow applications, including Incident Management, Change Management, Problem Management, and Service Catalog.
• Craft and enhance applications using diverse Development Platforms like ServiceNow, SharePoint Online, Power Apps/Power Automate, Salesforce, and Tableau.
• Partner with Product Owners, the Platform Architect, and Business Analysts to strategize optimal implementation approaches for each requirement.
• Develop, conduct, and document test cases for newly developed functionality.
• Leverage expertise in standard ARL development environment tools, such as Jira and GitLab.
• Maintain business system applications, rectifying and enhancing software-based capabilities, ensuring compliance with the Risk Management Framework.
• Source Code Management: oversee production, monitoring, and organization of all source code, scripts, diagrams, and documentation for any system within your purview.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a ServiceNow Developer with hands-on development experience.
• Minimum: ServiceNow Certified Systems Administrator (CSA)
• Strong knowledge of ServiceNow platform components, including Service Catalog, Incident Management, Change Management, and Service Portal.
• Experience with ServiceNow integration, including REST and SOAP APIs.
• Solid understanding of ITIL processes and best practices.

The Ideal Candidate

You have excellent analytical and problem-solving skills, coupled with strong communication and teamwork abilities. Your ability to work independently and collaboratively in a dynamic environment is essential for this role.

Bonus Points

Familiarity with DevOps methodologies and Agile project management principles. ],