ServiceNow Technical Lead

Sr Software Engineer

Overview:

This is a key role for an experienced ServiceNow developer who can design and deliver scalable, maintainable solutions across multiple ServiceNow products and modules. The ideal candidate will have broad platform knowledge and be proficient in custom application development, scripted REST APIs, Business Rules, UI Policies, Flow Designer, and IntegrationHub.

We are looking for someone with a strong understanding of modern engineering practices and experience managing code releases and deployments using scoped applications and automated pipelines.

The successful candidate will also have excellent problem-solving, debugging, and analytical skills, as well as strong communication and collaboration abilities.

Familiarity with Agile development methodologies and DevOps principles is essential, as is awareness of AWS engineering practices.

This role requires a solid understanding of the ServiceNow platform and its capabilities, including Common Service Data Model (CSDM) and ITSM best practices. Key Responsibilities:

• Design and develop scalable, maintainable solutions across multiple ServiceNow products and modules.
• Build and manage custom applications, scripted REST APIs within ServiceNow.
• Collaborate with Product Management and stakeholders to understand business challenges and deliver effective, user-centric solutions.
• Integrate ServiceNow with other enterprise systems and tools, ensuring seamless interoperability.
• Contribute to Agile ceremonies including grooming, refinement, and retrospectives.
• Provide technical leadership and mentorship to junior developers and peers.
• Monitor and support deployed solutions, ensuring performance, reliability, and maintainability.
• Stay current with platform capabilities, industry trends, and best practices, and share insights with the broader engineering community. Required Skills & Qualifications:
• Proven experience as a Senior ServiceNow Developer with broad platform knowledge.
• Strong proficiency in custom application development, scripted REST APIs, Business Rules, UI Policies, Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow's Common Service Data Model (CSDM) and ITSM best practices.
• Experience managing code releases and deployments using scoped applications and automated pipelines.
• Solid understanding of Agile development methodologies and DevOps principles.
• Awareness of AWS engineering practices.
• Proficiency in Python for scripting, automation, or integration tasks is a strong plus.
• Excellent problem-solving, debugging, and analytical skills.
• Strong communication and collaboration abilities.
• Bachelor's degree in a related discipline and 4 years' experience in a related field.