ITSM Developer

Unlock Your Potential in a Dynamic Role

Discover a career-defining opportunity as a ServiceNow ITSM Developer with a forward-thinking organization. Contribute to the design, implementation, and maintenance of ServiceNow ITSM capabilities and play a pivotal role in transforming the IT Service Management platform.

Job Summary:

Join our team of innovative professionals who are passionate about creating efficient workflows, improving user experiences, and solving complex business challenges. As a well-rounded and motivated ServiceNow technical expert, you will work closely with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.

Responsibilities:

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
• Responsible for the development and sustained support of multiple products
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
• Lead the requirements and design workshops, and implementation of ITSM
• Design, develop, test implement and support ServiceNow ITSM capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on call support as needed
• Maintain adequate process, operational documentation and reporting skills

Required Skillset/Experience:

• 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementation
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management is required
• Experience with xMatters a plus
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third party tools
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration

Education:

• Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent experience

Our company offers a comprehensive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. We strive to foster an inclusive culture where every colleague feels valued, respected, and empowered to succeed. Join us and discover a world of opportunities