System Administrator L3 (ServiceNow) - Senior [ $280K/yr+ ] Jobs

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Summary:

● New contract (possible eight years!) seeking senior-level ServiceNow Systems Administrator

Qualifications & Compensation:

● $280K/yr+ (1880 hours/year)

● Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.

● Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

● Six (6) years of experience with Service Management (ITSM) is required.

● ITIL 4 platform certification is required

● Four (4) years of experience with ServiceNow Technology platform is required.

● Two (2) years’ experience integrating ServiceNow with other applications is required.

Job Description:

● Provide support for implementation, troubleshooting and maintenance of IT systems

● Provide configuration management, implementation, and sustainment of compliance with applicable system security controls

● Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

● Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.

● Provide support for the escalation and communication of status to agency management and internal customers

● Optimize system operations and resource utilization, and perform system capacity analysis and planning

● Provide in-depth experience in trouble-shooting IT systems

● Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

● Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

● Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

● Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations

● Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.

● Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

● Support the design of systems, mission architecture and associated hardware

● Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

● Analyze and resolve complex problems associated with server hardware, applications and software integration.

● Support the design of systems, mission architecture and associated hardware

● Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

About SYSTOLIC:

SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.

To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency