Product Lead, ServiceNow

ABOUT YOU:

Are you an analytical thinker who loves a new challenge? Do you thrive in a fast-paced environment where you can investigate process improvements? Do you enjoy finding new solutions and executing them?

If the answer is “Yes!” then we have an exciting opportunity for you. Who are we? We are ARCO, a Family of Construction Companies.

We are seeking an experienced and forward-thinking Product Lead for ServiceNow to guide the design, development, and optimization of our ServiceNow platform. In this role, you’ll balance hands-on technical work with leadership responsibilities.

As the Lead, you will set the technical direction for platform capabilities, ensure adherence to best practices, and partner with business and IT leadership to align ServiceNow solutions with strategic priorities. You’ll also play a key role in planning major initiatives, driving process improvements, and fostering innovation across the enterprise.

WHAT WE CAN OFFER YOU:

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• 100% company funded retirement contributions
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services. A DAY IN THE LIFE:

• Serve as the technical lead and subject matter expert for the ServiceNow platform, guiding architecture, design, and best practices.
• Provide mentorship, coaching, and task oversight to developers and administrators, ensuring high-quality deliverables and professional growth.
• Partner with the IT leadership and the business to define the ServiceNow roadmap and align development priorities with organizational objectives.
• Act as the primary liaison between technical teams, business stakeholders, and platform vendors to ensure alignment and effective communication.
• Lead the design, development, and customization of ServiceNow applications (ITSM, HR, Project Management, CMDB, etc.), including advanced scripting, automation, and workflow orchestration.
• Oversee platform governance, ensuring configurations follow best practices and are maintainable, scalable, and secure.
• Conduct regular platform health checks and performance tuning to ensure system stability and optimal performance.
• Implement and enforce role-based access controls, security policies, and compliance measures.
• Troubleshoot and resolve escalated issues, ensuring minimal disruption to business operations.
• Maintain comprehensive documentation and lead knowledge-sharing initiatives to promote platform adoption.

NECESSARY QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5-7 years of ServiceNow development experience, including at least 2 years in a lead or senior technical role.
• Proven expertise in ITSM, Project Management, CMDB, and automation within ServiceNow.
• Strong architectural understanding of ServiceNow modules, development tools, and integration patterns.
• Proficiency in JavaScript, GlideScript, and scripting for ServiceNow; experience with REST/SOAP integrations.
• Demonstrated leadership skills, including mentoring, project oversight, and stakeholder engagement.
• Excellent problem-solving abilities with strong attention to detail.
• Effective communication skills, with the ability to translate technical concepts into business value.
• Self-motivated with the ability to manage competing priorities in a fast-paced environment.
• Travel: Up to 10% as needed.

LEGAL DISCLAIMER:

EOE, including disability/vets