ServiceNow Expert

Job Title: ServiceNow Expert - ITSM

KPMG's advisory practice is experiencing rapid growth, driven by high client demand. Professionals must be adaptable and thrive in a collaborative team environment.

We seek a seasoned expert to join our Consulting practice and lead the planning, design, and implementation of the ServiceNow platform.

• Develop and define specifications for the ServiceNow platform, aligning with business needs and enterprise objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs into tangible items within ServiceNow, utilizing available modules or creating new ones, and develop detailed documentation for workflows and services implemented within ServiceNow.

Qualifications:

• Minimum five years of recent experience managing and maintaining large enterprise systems in complex matrixed organizations, with at least three years of experience directly managing the ServiceNow platform.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
• Travel as needed.
• Authorized to work in the US without the need for employment-based visa sponsorship.

Benefits:

Comprehensive benefits package with options designed to support your lifestyle and career goals.