ServiceNow Solution Architect

About the Role

As a ServiceNow Solution Architect at Slalom, you will lead the implementation of the ServiceNow platform and industry best practices. You will have a breadth of knowledge and experience in client delivery, business process best practices, and functional design.

Your Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set expectations.
• • Lead functional and business design sessions, architect and document business process flows, and identify gaps between the client's current and desired state.
• Lead functional and business process teams.
• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution's feasibility and functionality.
• Design and manage the execution of test plans to ensure a quality solution is delivered.
• Follow and understand new ServiceNow products and technical capabilities resulting from product releases and acquisitions.
• Provide expertise during sales efforts to determine design, feasibility, and estimations.
• Demonstrate thought leadership through publishing, public speaking, and client presentations.
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• Coach and mentor junior technical and functional team members.

Your Background

• 8+ years of service management industry experience, with the majority specifically with ServiceNow.
• Expertise in one or multiple ServiceNow modules, including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable, and organized solutions.
• Understanding of key design patterns, ServiceNow data models, and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality.
• Requirements elicitation, analysis, management, and documentation.
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality.
• Experience and exposure in NowAssist and ServiceNow AI product capabilities.
• Base understanding of technical areas of ServiceNow, including Core platform functionality for process automation such as (Business Rules, Script Includes, and Flows etc).
• Excellent writing and oral communications skills.
• Up-to-date knowledge and training on latest ServiceNow releases, features, and developments.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.