ServiceNow QA (Need 7-10 Years exp only)

Position: ServiceNow QA

Location: Reston, VA - Hybrid

Duration: Long Term

Job Description:

Strong ability to translate business requirements into effective visual dashboard and able to design develop and maintain interactive dashboards and reports ( Power BI reports)

Hands on Knowledge of ITSM process within ServiceNow and experience integrating ServiceNow with other systems or applications

Knowledge, Skills and Abilities (KSAs)

Knowledge and understanding of software development life cycle (SDLC)., Proficient

Knowledge of software test requirements and protocols., Proficient

Excellent communication skills both written and verbal, Proficient

Ability to recognize, analyze, and solve a variety of problems., Proficient

Knowledge of wireless communications and network systems., Proficient

Intermediate programming skills on a programming language, Proficient

Familiarity with databases, Proficient

Knowledge of Microsoft Office products or equivalent, Proficient

Attention to detail, Proficient

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

PURPOSE:

Responsible for developing, modifing, and executing software test plans, test scenarios, defines and solves for test data needs, automated scripts, and programs for testing in order to ensure the outgoing software and technical products meet and exceed quality standards. Develop and execute software tests to identify software problems and their root causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software engineers and product owners. May participate in the review of software design.

ESSENTIAL FUNCTIONS:

50% Responsible for analyzing the requirements, operational problems, specifications and change requests. Produce test plans and test cases to determine presence and scope of potential code defects. Monitor accurate and thorough test cases, scripts and data with pre-determined results within specified scheduled dates. Perform test execution of all assigned test cases. Log defects in system in record. Research and provide technical support on operational/test system defects and propose solutions

50% Analyzes test results to ensure existing functionality is not compromised, new functionality is working as designed, and recommends corrective action. Maintains documentation of test results to assist in debugging and modification of software. Provides feedback in preparation of technical appraisals of programming languages, systems, and computation software.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Information Technology, Engineering or Computer Science

Experience: 3 years Experience in a software development environment