ServiceNow Solution Architect

Job Description

As a modern technology company, Slalom is disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems.

• We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
• You are the ServiceNow Solution Architect responsible for leading the ServiceNow platform implementation and industry best practices.

Key responsibilities include:

• Collaborating with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translating business requirements into well-architected solutions that best leverage the ServiceNow platforms and products
• Leading functional and business design sessions; architecting and documenting business process flows; identifying gaps between client's current and desired end state
• Providing detailed level of effort estimates for proposed solutions. Articulating the benefits and risks to a solution's feasibility and functionality
• Designing and managing the execution of test plans to ensure a quality solution is delivered
• Following and understanding new ServiceNow products and technical capabilities resulting from product releases and acquisitions
• Providing expertise during sales efforts to determine design, feasibility and estimations
• Demonstrating thought leadership through publishing, public speaking, and client presentations
• Coaching and mentoring junior technical and functional team members

Requirements include:

• 8+ years of service management industry experience, the majority specifically with ServiceNow
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable and organized solutions.
• Understanding of key design patterns, ServiceNow data models and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality
• Requirements elicitation, analysis, management and documentation
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality
• Experience and exposure in NowAssist and ServiceNow AI product capabilities.
• Base understanding of technical areas of ServiceNow including Core platform functionality for process automation such as (Business Rules, Script Includes, and Flows etc).
• Excellent writing and oral communications skills
• Up-to-date knowledge and training on latest ServiceNow releases, features and developments.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Slalom is committed to fair and equitable compensation practices. For this position at the Principal level, the base salary pay range is $122,000-$225,000. For this position at the Sr. Principal level, the base salary pay range is $140,000-$258,000. For this position at the Director level, the base salary range is $161,000-$281,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors.