Servicenow Product Owner

Skills Required:

• Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella
• IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)
• IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of products
• Certified ServiceNow Product Owner Product Manager (POPM)
• ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial
• Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc would be advantage
• Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

Roles & Responsibilities:

• Develop extensive knowledge of the ServiceNow Products - ITSM and ITBM
• In-depth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values
• Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
• Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.
• Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Setup Product development roadmap collaborating with Product managers and architects
• If required Co-ordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Guide Customers through demonstrations & training
• Deliver project on customer premise or remotely as required
• *Job Types**: Full-time, Permanent
• *Salary**: $68,678.39-$120,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

• *Experience**:

• Product Management: 1 year (preferred)

• ITSM: 1 year (preferred)

• Service Now: 1 year (preferred)

• ITBM: 1 year (preferred)