ServiceNow AdministratorDeveloper :: Raleigh, NC (HybridRemote)

ARK Solutions, Inc.

ARK Solutions, Inc.

Anywhere

Posted 20 hours ago


This a Full Remote job, the offer is available from: United States

ServiceNow AdministratorDeveloper

Location: Raleigh, NC (HybridRemote)

Duration: 10+ months

We are seeking a skilled ServiceNow AdministratorDeveloper to join our team. This role involves supporting the ServiceNow platform, enhancing its capabilities, and ensuring it meets user needs and best practices.

Duties and Responsibilities:

  • Administer and enhance the ServiceNow platform for Customer Service Management (CSM).
    • Perform upgrades, maintenance, and enhancements on the platform.
    • Develop and implement solutions based on business requirements.
    • Monitor application performance and suggest improvements.
    • Create user journeys and support the design of CSM configurations.
    • Research and propose enhancements to existing systems.
    • Fix bugs and issues in ServiceNow production for CSM.
    • Execute data mapping and bulk data importsupdates.
  • Minimum Qualifications:
  • Bachelors degree in Computer Science, Information Systems, or related field.
    • 5 years of experience with CSM technology and ServiceNow administration.
    • Experience with web technologies like JavaScript, HTML, XML, and Web Services.
    • Experience integrating ServiceNow with other tools.
  • Preferred Qualifications:
  • Experience in the governmental sector (local, state, or federal).
    • Successful implementation of ServiceNow CSM applications.
    • Strong knowledge of CSM processes and continuous improvement initiatives.
    • Excellent communication skills and ability to produce clear analyses.
    • Ability to obtain a security clearance with FedRamp standards.
  • MustHave Skills:
  • Experience in the governmental sector (1 Year).
    • Implementation of ServiceNow CSM application (3 Years).
    • Continuous improvement initiatives (3 Years).
    • Familiarity with HR processes (3 Years).
    • Strong communication and analysis skills (3 Years).
    • Security clearance eligibility with FedRamp standards (3 Years).
  • This offer from "ARK Solutions, Inc." has been enriched by Jobgether.com and got a 78% flex score.
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