ServiceNow AdministratorDeveloper :: Raleigh, NC (HybridRemote)

ARK Solutions, Inc.
AnywherePosted 20 hours ago
This a Full Remote job, the offer is available from: United States
ServiceNow AdministratorDeveloper
Location: Raleigh, NC (HybridRemote)
Duration: 10+ months
We are seeking a skilled ServiceNow AdministratorDeveloper to join our team. This role involves supporting the ServiceNow platform, enhancing its capabilities, and ensuring it meets user needs and best practices.
Duties and Responsibilities:
- Administer and enhance the ServiceNow platform for Customer Service Management (CSM).
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- Perform upgrades, maintenance, and enhancements on the platform.
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- Develop and implement solutions based on business requirements.
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- Monitor application performance and suggest improvements.
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- Create user journeys and support the design of CSM configurations.
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- Research and propose enhancements to existing systems.
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- Fix bugs and issues in ServiceNow production for CSM.
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- Execute data mapping and bulk data importsupdates.
- Minimum Qualifications:
- Bachelors degree in Computer Science, Information Systems, or related field.
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- 5 years of experience with CSM technology and ServiceNow administration.
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- Experience with web technologies like JavaScript, HTML, XML, and Web Services.
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- Experience integrating ServiceNow with other tools.
- Preferred Qualifications:
- Experience in the governmental sector (local, state, or federal).
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- Successful implementation of ServiceNow CSM applications.
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- Strong knowledge of CSM processes and continuous improvement initiatives.
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- Excellent communication skills and ability to produce clear analyses.
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- Ability to obtain a security clearance with FedRamp standards.
- MustHave Skills:
- Experience in the governmental sector (1 Year).
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- Implementation of ServiceNow CSM application (3 Years).
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- Continuous improvement initiatives (3 Years).
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- Familiarity with HR processes (3 Years).
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- Strong communication and analysis skills (3 Years).
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- Security clearance eligibility with FedRamp standards (3 Years).
- This offer from "ARK Solutions, Inc." has been enriched by Jobgether.com and got a 78% flex score.
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