Manager, ServiceNow

KPMG Advisory practice is currently our fastest growing practice, driven by tremendous client demand that shows no signs of slowing down. To thrive in this dynamic market environment, our professionals must be adaptable and collaborative.

As a Manager, ServiceNow, you will join our Consulting practice and leverage your expertise to deliver exceptional results.

• Formulate specifications and modifications for the ServiceNow platform based on business needs and organizational objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Implement modules and third-party integrations within the ServiceNow environment for SecDevOps.
• Transform business needs into tangible items within ServiceNow using available modules or creating new ones, with detailed documentation for workflows and services implemented within ServiceNow.

Qualifications:

• Minimum five years of recent experience managing large enterprise systems in complex organizations, with at least three years directly managing the ServiceNow platform, ITSM, ITOM, and IRM.
• Bachelor's degree from an accredited college/university or eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification are preferred.
• Experience leading various-sized teams in agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.